GoHighLevel
Multichannel Support Agent
WhatsApp, Instagram, email, and live chat flow into one inbox - where AI handles routine questions and brings in a human when needed.
What We Built
AI Support System
Platform
Chatwoot
Capability
Omnichannel Support
Key Detail
4 Channels
The Challenge
Customers reach out over WhatsApp, Instagram, email, and live chat all at once. Without a unified inbox and an always-on responder, replies are slow and inconsistent across channels – one of the biggest drivers of lost customers.
How It Works
The support agent’s front end runs on Chatwoot, self-hosted on the client’s own VPS, so every conversation and customer record stays on infrastructure the client controls. All channels – WhatsApp, Instagram DMs, website live chat, and email – land in one omnichannel inbox instead of five separate apps. The AI agent handles routine questions (pricing, hours, order status, booking) instantly, and hands off to a human teammate the moment a conversation needs judgement it can’t make.
Step-by-Step Breakdown
- Customer message arrives (WhatsApp / IG / Web / Email)
- Chatwoot omnichannel inbox receives it
- AI agent reads context & drafts a reply
- Escalates to a human when needed
- Resolution logged against the contact
The Result
Every conversation is fully logged, so the client can see resolution time, volume by channel, and exactly where the AI needed human help.
Let’s Build a Smarter System for Your Business
From lead capture and AI agents to automation and reporting, we build systems that help your business work more efficiently and scale with confidence.