n8n AI Agents

AI Calling Agent - Outbound & Inbound

New leads are called at the right time while inbound calls are answered automatically - with bookings, transfers, and outcomes handled in one system.

What We Built

Inbound & Outbound Calling

Platform

Telnyx

Capability

2-Way Calling

Key Detail

Available 24/7

The Challenge

Manually calling every new lead, in their own timezone, at the right moment, to book an appointment doesn’t scale past a handful of leads a day — reps either burn out chasing the list, or leads simply go cold before anyone dials.

How It Works

The agent runs in two directions from one build. Outbound: once a lead lands in the CRM, its timezone is matched, and the agent places a call through Telnyx at an appropriate time; MCP tools give it live access to check the calendar and book a slot directly, and once the appointment is confirmed, the CRM updates itself — no rep touches the record. Inbound: the same agent answers incoming calls as a full AI receptionist, understands what the caller actually needs, and either books an appointment on the spot, transfers to a human when the conversation needs judgement, or logs a support ticket — with the outcome and lead data stored back to the contact automatically either way.

Step-by-Step Breakdown

The Result

One agent, two directions – every lead gets called the moment they’re ready, and every inbound call is answered by a receptionist that never misses a shift, takes a break, or forgets to update the CRM.

Let’s Build a Smarter System for Your Business

From lead capture and AI agents to automation and reporting, we build systems that help your business work more efficiently and scale with confidence.